We accept payment by PayPal only !

    

Payment should be completed within 7 days after buyer places the order,or else an unpaid case will be opened in order to cancel the transaction. If you can not pay in time, please contact us. 

eCHECK from PayPal will only be processed once the payment clears.

All of the items will be shipped to buyer's EBAY address,please confirm your address on Ebay before you buy.Your order will be usually shipped out the same or next business days once the payment is made and cleared.

– Orders are shipped within 2 business days after FULL payment has been received. Due to recent policy changes, we no longer offer combined shipping on multiple orders. Sorry for any inconvenience.

– IMMEDIATE NEGATIVE FEEDBACK SOLVES NOTHING! If there are any problems with the item(s) you received please feel free to contact us through eBay messages or phone calls. We will try our best to help you resolve any issues you may have with the item(s) especially if the item(s) were damaged during shipping.

– ***The above transit time is based on business days*** If delivery is delayed during holiday seasons or because of weather conditions, it is out of our control and may take longer than normal for your package(s) to arrive.

– For security reasons and eBay policy, we ship to your verified PayPal address. We are not responsible for any wrong or invalid addresses or for re-routing packages to a new address.

– For PO Box and United States territory anywhere outside of the United States mainland (ex. Puerto Rico, Hawaii, Alaska, Guam, Virgin Islands, MP, etc) please refer to "PR, HI, AK, GU, VI, PO Box, APO, FPO".

– "PO Box and Other US Territory"- Please select USPS Priority Mail during check out for shipping, if you select standard shipping service, your order WILL NOT BE SHIPPED until we can verify and modify to the correct shipping service or collected the right amount of shipping.

– Military Address: Same shipping price as PO Box and Other US Territory.

– If the amount of shipping you paid does not match the charges for your location, your item will be held until we received the correct shipping charges.

– dtmmotors products require professional installation, we are not responsible for installation. If the product is damaged during installation, we are not responsible for the refund unless damaged was caused by installation instructions that we or the product provided.

– If your item is damaged or defective upon receiving, we will pay for your return/exchange and we will be responsible to ship you your new item.

– You may return/exchange any unopened products in resellable condition, we do not pay for shipping. After we receive the package, if product is in resalable condition, full refund of the product's selling price will be issued.

– All return and cancellation shipping and handling fees of all the orders are non-refundable.

– All returns due to buyer's mistake will be charge a 15% restocking fee.

– No returns will be accepted after 30 days of date of purchase. (Unless special warranty or policy is stated in item description)

– If we made a mistake by shipping the wrong item/quantity, we are responsible for return shipping, and sending you the correct item/quantity, or a full refund including shipping/handling. Before any returns or exchanges, please contact our customer care representatives via eBay message, please include item number, eBay user ID, specific description of damage/problem and clear explanation of your reason. If we authorized the return, customer will get an email with instructions for returning the item. (email will be replied within 24 hours, on business days)

We will try our best to assist all of our customers, however, if you are having technical issues, we strongly recommend our customers to seek professional installation first.

DTM MOTORS
Office Hours: 9:30AM-5:30PM PST (Calls will be picked up in the order it was received, please leave voicemail if busy, or call back later)
Email: Please Use E-Bay's E-mail System All emails will be answered in the order they were received, every message will be answered within 1-2 business days.
We will try our best to get to you as soon as we can!